Terms / Conditions / Privacy / Returns
Return Policy:
Please Note: You must call us before returning your products. You will be issued a RMA number. All orders returned without an RMA number will be return.
All items should be set up to make sure there is no damage or missing parts with in the first 21-days.
All returns or exchanges must be completed within 30-days of original shipping date. All items must be new, unused and in the original box and packaging. Customer is responsible for insuring all packages returned. Item that are not re-sellable will be returned to customer with no refund. Customer is responsible for any insurance clams. (some exception do apply*) (exceptions are listed below)
Inflatable Products: example: air mattress, inflatable ground tents or inflatable truck tents. These products can only be exchanged if found to be defective on delivery. These items should be check and inflated to make sure there are no problems. You must contact us within the first 10-days after delivery to arrange for the exchange. All products must be in like new condition. Used products will not be eligible for exchange even if within the 10-day period. We will be happy to replace any defective products no charge to you. Inflatable products can only be exchanged for same product and can not be returned for a refund. If you have a problem after the first 10 days you should contact the manufacture and file a clam against the warrantee if applicable.
Exchanges: We understand that sometimes mistakes happen. We will gladly exchange any products purchased from our site. Please contact us for return/exchange information. Customer must pay for shipping both directions. If the mistake was on our end we will pay for the shipping.
Refunds: Refund returns are subject to a 20% restocking fee plus the original cost of shipping. Please note that the original cost of shipping will be charged back to the customer regardless of whether the original shipping was free. (i.e. customers order was for $150 with free shipping...the customer will receive a refund of $150 minus the 20%, minus $11.50 for original shipping)
All items should be set up to make sure there is no damage or missing parts with in the first 21-days.
All returns or exchanges must be completed within 30-days of original shipping date. All items must be new, unused and in the original box and packaging. Customer is responsible for insuring all packages returned. Item that are not re-sellable will be returned to customer with no refund.
Privacy:
Tents on Trucks has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: www.tentsontrucks.com.
We will at no time collect any information from you other that what is mentioned below. We do not sell, rent or give away any information that is collected on our site.
We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their name, email address, mailing address and telephone number) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary. Financial information that is collected is used to bill the user for products and services.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use SSL. secure pages for all order forms.
Supplementation Information
This site supplements the information that you provide with information that is received from third parties.
Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving communications from us.
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.
You can send email to customerservice@tentsontrucks.com
You can send mail to the following postal address:
Tents on Trucks P.O. Box 13724 Las Vegas, NV 89112-1724
You can call the following telephone number: (702)376-0572
Correct/Update
This site gives users the following options for changing and modifying information previously provided.
email customerservice@tentsontrucks.com
Send mail to the following postal address:
Tents on Trucks P.O. Box 13724 Las Vegas, NV 89112-1724
Call the following telephone number: (702)376-0572
We reserve the right to refuse service or cancel any order for any reason as we feel fit.
We reserve the right to fix any Information or pricing errors on the site!
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:
Tents on Trucks
P.O. Box 13724
Las Vegas, Nevada 89112-1724
Info@tentsontrucks.com
Or Call: (702)376-0572
